Terms & Conditions

Monthly billing is determined by several factors including location, the number of pets, and visit frequency.

• Prepayment Requirement: Services for each month must be prepaid.
• Invoicing: Invoices are issued five days before the month ends (e.g., April 26 for May services).
• Payment Due: Payments are due on the first day of each service month (e.g., June 1 for June services).
• Late Payment Policy: Services will be suspended if payments are not received by the fifth of the month, service will be paused with a resumption fee applied due to increased workload on the next service date.
• Pro-rated Invoices For New Clients: New clients will receive a pro-rated invoice for their first month based on the remaining days in the month.
• Preferred Payment Methods: E-transfers and credit card payments are accepted, with automatic charges applied on the first day of each month for credit card users.

Credit card details are securely stored within the Sweep&Go CRM system and are inaccessible to Doo Dude staff. By enrolling in our services, you consent to having your credit card charged monthly.

A $10.00 late fee is applicable for payments overdue by 10 days, with services suspended until payment is received. Accounts over 45 days in arrears will incur a $35 collection fee and may be forwarded to a collections agency.

US federal regulations require that organizations obtain informed consent from recipients before sending text (SMS) messages. 

With your consent, Doo Dudes would like to send text (SMS) messages to the mobile number you have provided to us. By providing your informed consent where indicated, you acknowledge that you agree to participate in our text (SMS) messaging service. You may withdraw from text messages at any time by replying with STOP.

Our use of text (SMS) messaging service is designed to provide you with helpful information, reminders, and notifications via text messages sent to your mobile phone. We may use text (SMS) messages to communicate with you for a variety of purposes, including:

– announcements and reminders of upcoming events
– reminders about upcoming visits to provide service as requested
– communication regarding your request for service

In the event of hazardous weather conditions that render yard cleaning unsafe or impossible, we will inform you promptly to reschedule your appointment.

If cancellation occurs due to staff illness or other unforeseen circumstances, you will be exempt from payment for that week.

Clients are responsible for ensuring Doo Dude staff can access the yard. Obstructions or locked gates will still incur the regular fee due to the increased workload on the next visit, although the fee for the first such occurrence will be waived. Access through homes is not permitted; a garage or gate must be available.

To ensure safety, pets should be confined away from the service area during visits to prevent any incidents.

We remove solid waste only. Diarrhea or waste indicating health concerns will not be handled, and clients will be notified to seek veterinary care if necessary.

Visibility is key to effective cleaning. Areas obscured by overgrowth or debris may not be fully serviced, and clients will be notified of such conditions.

Areas beneath trampolines, within dense underbrush, or behind obstacles posing safety risks are excluded from service.

Waste removal from rock or gravel surfaces is not included.

A 24-hour notice is required to pause service for credit towards the next month.

Doo Dudes is not liable for property damage or loss related to our services. We take thorough precautions to secure property after each visit.

Services can be terminated with a 48-hour written notice. Refunds for partial months are not issued.

Initiating service constitutes agreement to these terms, including property access and billing practices.

1. Introduction
At Doo Dudes  (“we,” “our,” “us”) , we are dedicated to protecting your privacy. This Privacy Policy explains how we gather, use, share, and protect your personal information when you visit our website or use our services. By using our website and services, you consent to the collection and use of your information in accordance with this policy.

2. Information We Collect
We may collect the following types of information:

Personal Information:

• Name
• Address
• Email address
• Phone number
• Payment details (processed via third-party payment processors)
• Any other information you choose to provide

Non-Personal Information:

• Browser type and version
• Operating system
• Referring website
• Pages you visit on our site
• Date and time of your visit
• Duration spent on pages

3. How We Use Your Information
The information we collect is used for various purposes, including:

• Providing and managing our services
• Processing payments
• Communicating with you via phone, email, or text messages
• Enhancing our website and services
• Personalizing your website experience
• Meeting legal requirements
• Preventing fraud and misuse of our services

4. Text Messages
By providing your phone number, you agree to receive text messages related to our services, including:

• Service confirmations and reminders
• Updates about your appointments
• Special offers and promotions
  You can opt-out of receiving promotional texts at any time by following the instructions in the messages or contacting us directly. Standard message and data rates may apply.

5. Disclosure of Your Information
We may share your information with third parties in certain situations, such as:

• With service providers who help us manage our services (e.g., payment processors, communication services)
• To comply with legal requirements or requests from public authorities
• To protect our rights or property
• To prevent or investigate potential issues with our services
• With your consent or as directed by you

6. Security of Your Information
We implement a variety of security measures to protect your personal information. However, no transmission or electronic storage method is 100% secure, and we cannot guarantee complete security.

7. Retention of Your Information
We will keep your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, meet legal obligations, resolve disputes, and enforce our policies.

8. Your Rights and Choices
You have the right to:

• Access and receive a copy of your personal data
• Correct any inaccurate or incomplete information
• Request the deletion of your personal data
• Object to the processing of your personal data
• Withdraw your consent at any time (this will not affect the legality of any prior processing)
  To exercise these rights, please contact us using the contact information provided below.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and you are encouraged to review the policy regularly.

10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:

• By phone number: +1 (407) 491-3954